Request account deletion
Tambla UG is a product of Connected Verification Digital Uganda Limited (trading as CVT). You can request deletion of your Tambla account and associated personal data using the steps below.
How to request deletion
- Email privacy@cvt.ug from a reachable address, or message WhatsApp support if you were given a support number.
- Use subject line: Tambla UG account deletion request
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Include:
- Your Tambla / WhatsApp phone number (with country code, e.g. +256…)
- Your full name as registered
- Optional: plate number or CVT verification ID if you have one
- A clear statement that you want your Tambla account and associated data deleted
- We will verify it is you (for example by confirming an OTP or matching registration details).
What we delete or retain
When your request is verified, we will delete or anonymise Tambla account data where the law allows, including:
- Sign-in / session data tied to your Tambla account
- App profile details used only for Tambla membership where no longer required
- Device push tokens registered for your account
Some records may be retained for a limited period where required for verification accountability, fraud prevention, disputes, security, or legal obligations (for example moderated trust / audit records under CVT’s retention schedule). We will not keep your account active for normal Tambla use after deletion is completed.
How long it takes
We aim to complete verified deletion requests within 30 days. Complex cases (for example open disputes) may take longer; we will tell you if so.