Request data deletion (keep account)
Tambla UG is a product of Connected Verification Digital Uganda Limited (trading as CVT). You can request deletion of some or all of your personal data without deleting your Tambla account, where the law and our retention obligations allow.
How to request data deletion
- Email privacy@cvt.ug from a reachable address.
- Use subject line: Tambla UG data deletion request
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Include:
- Your Tambla / WhatsApp phone number (with country code, e.g. +256…)
- Your full name as registered
- Optional: plate number or CVT verification ID
- What you want deleted (for example: profile photo, specific documents, push tokens, location history, or “all deletable data while keeping my account”)
- A clear statement that you want to keep your Tambla account
- We will verify it is you before acting on the request.
What we can delete or may keep
Where permitted, we can delete or anonymise data such as:
- Optional profile content (for example a profile photo you uploaded)
- Device push tokens
- Location / hail matching data that is no longer required for an active service need
- Other Tambla app data that is not required to keep your membership/account working
We may retain data needed for verification accountability, fraud prevention, disputes, security, legal obligations, or to keep your account usable (for example phone number used for WhatsApp OTP sign-in, core identity / verification records under CVT’s retention schedule). If something cannot be deleted while your account stays open, we will explain that in our reply.
How long it takes
We aim to complete verified requests within 30 days. Complex cases may take longer; we will tell you if so.
Want to close the whole account instead?
Use jasilab.net/tambla/delete-account.